Frequently Asked Questions (FAQ)

What is the process for ordering apparel?

To order apparel, simply select the desired item on our website and select size or input your measurements into the customization text box before 'adding to cart' to complete your order. You will receive a confirmation email with details regarding the expected delivery date. Additionally, you may contact us via Whatsapp Chat or e-mail (info@touchofeleganceshop.com) and we can process your order and collect your measurements.

What if I am uncertain about how to accurately collect my measurements?

You may contact us via Whatsapp Chat or e-mail (info@touchofeleganceshop.com) & we can process your order and guide you through the measurement collection process via our digital guide.

What is the process for pre-ordering jewelry and accessories?

To pre-order jewelry and accessories, simply select the desired item on our website and follow the prompts to complete your order. You will receive a confirmation email with details regarding the expected delivery date.

How long will it take for my pre-order to arrive?

The estimated delivery time for pre-ordered items varies based on the specific product and demand. Typically, pre-orders are shipped within 4 to 6 weeks, but you will receive updates via email regarding your order status.

Can I cancel my pre-order?

Yes, you can cancel your pre-order within 48 hours of placing the order. After this period, we begin processing your order, and cancellations may not be possible. Please contact our customer service for assistance.

Are pre-ordered items eligible for returns or exchanges?

Due to the nature of pre-orders, items are generally not eligible for returns or exchanges. We recommend reviewing the product details carefully before placing your order. If you have any concerns, please reach out to our customer service team via Whatsapp Chat or info@touchofeleganceshop.com

What payment methods do you accept for pre-orders?

We accept various payment methods for pre-orders, including major credit cards, PayPal, and other secure payment options available at checkout. All transactions are processed securely to ensure your information is protected.

Will I be charged immediately for my pre-order?

Yes, the full amount for your pre-order will be charged at the time of purchase. This secures your item and ensures it is reserved for you once it becomes available.

How will I be notified when my pre-order is shipped?

You will receive an email notification once your pre-ordered item has shipped. This email will include tracking information so you can monitor your shipment's progress.

Can I combine my pre-order with ready-to-ship items in my order?

To ensure timely delivery, we recommend placing pre-orders separately from in-stock items. If you wish to combine orders, please note that the entire order will be held until the pre-ordered items are available for shipment.