Return & Refund Policy
At Touch of Elegance, we strive to provide our customers with high-quality products and excellent service. However, we understand that sometimes a return or refund may be necessary. Please read our policy carefully to understand your options.
1. Returns:
We do not accept returns for sanitary reasons. Due to the nature of our products, we cannot resell items that have been opened or used. This policy ensures the safety and satisfaction of all our customers. If there is a minor change required with your order that we can accommodate, we will work with you to complete a return back to us to allow us to resolve the issue you are facing.
2. Refunds:
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you receive a damaged item due to shipping, please contact us within two days of receiving your order. We may require video content showing the damage at the time of opening the package to assess the situation accurately.
3. Damaged Items:
In the unfortunate event that your item arrives damaged, please contact us immediately with video content of the damage at the time of opening the package. We will work with you to reach a satisfactory solution, which may include a replacement or a refund.
4. Shipping:
While we take great care in packaging your order securely, we cannot control how the carrier handles the package during transit. If your item is damaged during shipping, please follow the instructions outlined above for damaged items.
5. Contact Us:
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at 519-802-9270 or info@touchofelegancestore@gmail.com, you may also use the 'contact us' form available on our website . Our customer service team is here to assist you and ensure that you have a positive experience with Touch of Elegance.
By making a purchase from Touch of Elegance, you agree to abide by the terms and conditions of our return and refund policy outlined above.
Thank you for choosing Touch of Elegance for your South Asian fashion needs. We appreciate your business and look forward to serving you again in the future.
1. Returns:
We do not accept returns for sanitary reasons. Due to the nature of our products, we cannot resell items that have been opened or used. This policy ensures the safety and satisfaction of all our customers. If there is a minor change required with your order that we can accommodate, we will work with you to complete a return back to us to allow us to resolve the issue you are facing.
2. Refunds:
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you receive a damaged item due to shipping, please contact us within two days of receiving your order. We may require video content showing the damage at the time of opening the package to assess the situation accurately.
3. Damaged Items:
In the unfortunate event that your item arrives damaged, please contact us immediately with video content of the damage at the time of opening the package. We will work with you to reach a satisfactory solution, which may include a replacement or a refund.
4. Shipping:
While we take great care in packaging your order securely, we cannot control how the carrier handles the package during transit. If your item is damaged during shipping, please follow the instructions outlined above for damaged items.
5. Contact Us:
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at 519-802-9270 or info@touchofelegancestore@gmail.com, you may also use the 'contact us' form available on our website . Our customer service team is here to assist you and ensure that you have a positive experience with Touch of Elegance.
By making a purchase from Touch of Elegance, you agree to abide by the terms and conditions of our return and refund policy outlined above.
Thank you for choosing Touch of Elegance for your South Asian fashion needs. We appreciate your business and look forward to serving you again in the future.